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working with webfox

frequently
asked
questions

pricing & payments

Prices mentioned are
in Australian dollars.

Prices vary depending on the size of your website. Click here to view our packages.

Package pricing consists of a one-time setup fee (which covers the design and build of your website), plus a monthly fee (which covers your hosting, domain name, and website maintenance).

No, all we require is a minimum $200 deposit to begin your project. During production, your website can only be viewed at a password-secured area.

Once your website design is complete, we’ll ask for the remainder of the fee which will unlock your website for the public to access.

We accept bank transfers, credit cards or PayPal for one-off payments such as initial setup fees or optional extras.

Your monthly Hosting & Maintenance subscription will require an active credit card, which will automatically be charged every 30 days.

We don’t charge any exit fees and you can can cancel at any time. However, any fees already paid cannot be refunded (unless we didn’t deliver our services as outlined in our terms and conditions)

design & development

First, we’ll get you to answer a few questions about your business, the type of customers you’re targeting, and any specific goals you might have for the website.

From there, we’ll send you some suggested styles that we can use as a starting point for your design.

Once you pick a style (or 2!) that you’ll like, we’ll work together to craft something that really suits your brand. During production, you can access the website with a password and check on its progress.

Once you’ve sent through ALL your content (eg. pictures and text), it generally takes about 10-15 working days to produce your website. If we hit any setbacks, we’ll let you know ASAP!

Yes, you certainly can! Our websites are built with WordPress, one of the world’s most popular Content Management Systems. You’ll be given a guide at the end of the project that will show you how to update text and images.

If you’re not comfortable managing content yourself, we can look after basic updates for you, at no extra cost*.

*Conditions apply. Click here to read our terms and conditions.

technical stuff

Unfortunately not. Due to issues we’ve had with other hosting companies in the past, we now require all our websites to be hosted with our preferred provider, SiteGround Web Hosting.

If you already have an existing hosting account, we will transfer everything over at no extra cost.

Yes, access to Site Tools (SiteGround’s cPanel equivalent) can be granted if requested. However, this is only recommended for individuals who have had experience with cPanel and know what they’re doing! We cannot be held responsible for any issues that arise from changes mane in cPanel / Site Tools, if those changes were not performed by Webfox.

Not at this stage. If you require additional SEO services, you are welcome to hire an external provider and we will happily grant them access to your website, and any assistance if needed.

Don’t panic! We’re always here to offer technical support. We also take daily backups, so in the event of a major fault, we can restore it to a previous version at no extra cost.

If the problem is hosting-related, we will personally liaise with SiteGround to fix the issue.

still have more questions?

send us a message!

Send us a message to get the ball rolling!

get in touch

heads up!

Hey awesome people, Webfox is currently booked out until May 2022. If you’d like to jump on the waitlist, send us a message below!