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Working with Webfox - What to Expect

We like to keep things clear, that’s why we’ve written our terms and conditions in simple, easy to understand language below. Of course, you can still read the official Terms and Conditions document here, or contact us here if you have any questions.

Fees & Charges

Design & Setup Fees
Our website plans require a one-time Design and Setup Fee of $798AUD, with a minimum $399AUD deposit to get started. The Design & Setup fee covers the initial cost of Web Hosting, Domain Name, Required Plugin Licences, and of course, your custom website design. Payment plans for this initial fee are available on request.

Additional Fees
If you need extra design work or technical features for your website, then we’ll quote and invoice these items separately.

Invoices
Invoices for one-time payments will be emailed to you. You can pay one-time payments with cash, credit card, or bank transfer. All prices in these invoices are quoted in Australian Dollars. If you’re an overseas customer, then charges will be adjusted according to the conversion rate at the time of payment.

Payments for these invoices are due within 21 days from the date of issue. Late payments can incur fees of up to 1.5% per month.

Ongoing Hosting & Maintenance Fees
Once you’ve approved your website design, we’ll setup your ongoing monthly Hosting & Maintenance subscription (see what’s included in this subscription service here). Payments for the service will be charged to your credit card every 30 days, with the applicable rate:

  • Standard Website Plans: $39AUD/month
  • E-Commerce Website Plans: $49AUD/month
  • Online Membership Website Plans: $59AUD/month

If a credit card charge fails, we won’t deactivate your account straight away. We’ll contact you ASAP and attempt to charge the current card 2 more times over 2 days.

However, if payment hasn’t been resolved within 7 days from the failed transaction, then your website will be deactivated. This means it will be removed from public view, and only Webfox will have access to it.

If payment hasn’t been resolved after 28 days from the failed transaction, then your website will be permanently removed, unless other arrangements have been made.

Cancellation of Services
You are welcome to cancel our services at any point, and we will stop all future billing. However, any fees already paid cannot be refunded (unless we fail to deliver our services as promised). Once your request has been processed, your hosting and domain accounts will be cancelled and website removed.

Design & Development

Communication
We prefer email contact as it provides written documentation of requests from both parties. We will respond to your emails within 48 hours, depending on the urgency of your message. If the matter is extremely urgent, you can send us a direct message (via Facebook Messenger: m.me/webfoxdesign), or give us a call on 0487 404 284, and we’ll do everything in our power to respond within the hour. Whilst it may not always be possible to respond this quickly, we’ll definitely endeavour to do so.

If phone or face-to-face meetings are more your thing, let us know and we can organise a day and time. Just be aware that face-to-face meetings at your location do attract call-out fees.

Standards
We pride ourselves in our attention to detail. Our promise to you is that we’ll deliver work of a high standard and in a timely fashion. During the development stage, we will keep you informed as to the progress of work, and when to expect tasks to be completed. In the rare case that a deadline may not be met, we will keep an open dialogue so you are aware of what is going on.

Design
Our websites are all custom designed. A static visual may or may not be used to indicate our creative direction (in other words, we won’t waste time by mocking up very minor changes to the design). We’ll give you access to the development site and we’ll have regular, possibly daily contact by either email or messenger. This way you’ll have plenty of opportunities to review the work and provide feedback.

Text content
Any text you require to be added to the website must be supplied as a text-based format (email, word document, text file or similar). Whilst we do take care to ensure spelling and grammar is correct, we can’t take responsibility for any incorrect spelling/grammar or information, if it appears incorrect on the source material.

If you are only able to supply photographs or scans of hand-written notes, a small fee will be required to type up these notes.

Graphics and photographs
We love the look of high resolution images on our websites. Where possible, please send them in an acceptable high resolution digital format. In the interest in maintaining a high standard of work, we do reserve the right to exclude (or heavily modify) images that do not meet quality expectations. In the case of logos, a re-draw fee may be applicable if the quality is too low.

Browser testing
Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

We test our work in current versions of major desktop browsers including Google Chrome, Microsoft Edge, and Mozilla Firefox. We won’t test in other older browsers unless we agreed separately. If you need an enhanced design for an older browser, we can provide a separate estimate for that.

Mobile browser testing
Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our designs in:

iOS: Safari and Google Chrome
Android: Google Chrome

We won’t test in Opera Mini/Mobile, specific Android devices, or other mobile browsers unless we agreed separately. If you need us to test using these, we can provide a separate estimate.

Search engine optimisation (SEO)

We will provide onsite SEO in the form of:

  • Optimised page titles and descriptions
  • Optimised header tags
  • Optimised internal links
  • ALT text for images

Whilst onsite SEO does help your search-engine ranking, we don’t guarantee significant improvements. If you wish to hire an external SEO expert, we will happy grant them access to the website.

Changes and revisions
We don’t want to limit your ability to change your mind. If you suddenly decide to change design direction, that won’t be a problem as we’ll provide a separate cost estimate for the additional time required. 

Maintenance & Updates

Ongoing website maintenance and hosting
Your monthly maintenance and hosting fees include:

  • An active account for domain name and website hosting. Details of all third party providers can be accessed on request.
  • Continuous updates to WordPress plugins and core files as necessary
  • Daily backups stored on your server. Each backup will be stored for 3 days.
  • Technical support for website issues
  • Content management service for basic updates to text and images (as outlined below)

Content Management Service
Upon completion of your website, you will receive documentation on how to make basic updates yourself. If you prefer, Webfox can manage these basic updates for you at no extra cost. The following scenarios are classed as basic updates:

  • Replacing an existing image with a new one. Limited to 5 images per month. Additional work will be quoted separately.
  • Adding a new image to an existing page. Limited to 5 images per month. Additional work will be quoted separately.
  • Editing existing text that appears on a single page. Limited to 5 edits per month. Additional work will be quoted separately.
  • Adding new text to an existing page. Limited to 5 additions per month. Additional work will be quoted separately.
  • Editing an existing product category (applicable for E-Commerce Website only). Limited to 5 product categories per month. Additional work will be quoted separately.
  • Creating a new product category (applicable for E-Commerce Website only). Limited to 5 product categories per month. Additional work will be quoted separately.

The following updates are not classed basic updates, and work will be quoted and invoiced separately:

  • Adding new pages to the website
  • Creating advertising banners to include on the website or social media accounts
  • Adding custom slideshow slides
  • The creation of a new online contact form
  • The creation of a new photo gallery
  • Creating new products (applicable for E-Commerce Website only)
  • Any other work that requires custom graphics to be created

E-Commerce Website Support
If you plan on selling products online and have selected the E-Commerce Website option, then we will supply you with documentation on how you can manage your inventory. This includes creating new products and how to process orders. Please contact us if you would like more information.

Technical support
Should you encounter any problems with your website, please contact us and we will resolve the matter as soon as possible. Occasionally, issues may be caused by the third-party hosting provider. If this is the case, we will liaise with the hosting company and keep you up-to-date with the resolution.

Legal Stuff

Liability
Webfox can’t be held liable for any copyright infringements that come from text or images you supply to us. We also can’t be held liable for any damages caused as a result of misinformation that your supply to us.

In other words, we cannot be held responsible if you break the law, breach this agreement or go against the rights of a third party, (especially if you get sued).

Webfox Service Rights
We reserve the right to refuse service to any customer, for any given reason. We also reserve the right to terminate your account without notice, if it is found that your website and/or the service you provide breaks the law, or violates human or animal rights.

If you, the client, becomes physically or verbally abusive toward Webfox employees or third parties involved with your website, we reserve the right to refuse you service, or terminate your account without notice.

Webfox reserves the right to provide its services to your competitors, and makes no promise to work with you exclusively in any particular market area. While we may work with your competitors, we will never share or sell your confidential information, or information about your business.

Privacy
Webfox is committed to protecting the privacy of your personal information and the personal information of your customers. Details on data collection and usage can be found on our Privacy Policy document.